If you contact us within 2 days of ordering, the delivery address can be changed by us. Once you receive the message that your parcel is on the way, you need to sort out the redirection with our shipping provider.
All orders from outside the EU may be subject to import duties and taxes, which must be paid upon arrival of the shipment and are not included in the shipping costs. Customs costs vary from country to country and if the buyer needs detailed information on customs costs, the seller will refer him to the local customs office.
Many of our colleagues opt for custom embroidery and we value the opportunity to place the finishing touches on your garment(s). However, this process does require some extra time. We kindly ask you to allow up to 10-15 business days for processing before shipping. The exact processing time will vary based upon the time of year, current trends, and order queue.
For EU: your entire order will ship following the processing of any custom items. Should your order contain any back-ordered items, they will ship separately once available. There is no separate charge for shipping back-ordered items.
For international: any back-ordered items will prevent the order from being partially shipped. To keep shipping costs as low as possible, international orders with embroidery will be shipped only when the entire order is complete.
The refund shall be performed by the company immediately or no later than within 14 days of receiving the notice of withdrawal from the contract.
The company may withhold the refund of received payments until the goods are returned or until the consumer provides proof that the goods have been sent back. Shipping costs for the returned goods are non-refundable and the cost will not be included in the refund.
The consumer must immediately or no later than 14 days after the notification that he withdraws from the order return the goods to the company at the address of our warehouse: Pharsol d.o.o., Stegne 33, 1000 Ljubljana. The consumer is considered to have returned the goods on time if he sends them before the expiry of the 14-day return period (it needs to be postmarked within these 14 days).
The only cost borne by the buyer in connection with the withdrawal from the order and return is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and a bank account to which he wishes to receive the returned payment.
We sincerely apologize that this happened! We hold extremely high-quality standards in our embroidery studio, and always strive to reach that goal for our colleagues. While rare, errors do happen; however, we will always make it right for you. Please email us at firstname.lastname@example.org with your order number and a few photos of the error. We will be happy to send you a replacement with the correct embroidery.
Any items that are out of stock, but available for backorder, will be notated on the product page when adding the item to your cart. The estimated in-stock date will be printed on your email confirmation as well. These dates are estimates only; should any dates change, you will be promptly notified via email. For all domestic orders, any other items that are readily available will be shipped immediately. There are no additional shipping charges for back-ordered items. We apologize for any immediate inconvenience caused by any back-orders.