The Lab Label - FAQ

What can we help you with?

FAQ

Orders

Do you ship to my country?

Can I make changes to my order before it ships?

When will my order be shipped?

Can I get my order gift-wrapped?

Can I use multiple promo codes/coupons on my order?

Where can I find my order history?

Delivery

How long does it take for the lab coat to get to my country?

What should I do if my order hasn't been delivered yet?

Can I have my parcel redirected to a different address?

Does my shipping charge include any import fees such as duties or customs?

My order contains embroidery. When will it ship?

Payment

What type of payments do you accept

Returns & refunds

Can I return or change the lab coat that was custom-made for me?

Can I return a lab coat and get another if the ordered size doesn’t fit me?

How can I make a return?

How can I make an exchange?

How many exchanges am I able to make?

My lab coat was ordered as part of a larger group order. Can I make an exchange?

How long does it take to get my refund?

What are the time limits for returns?

My order was delivered, but the embroidery is incorrect. How do we fix this?

User/My Account

What are your normal opening hours?

Who can I contact if I have questions?

Product & stock

How much does the wholly customized The Lab Label coat cost?

Can you put any motif on the lab coat?

Can I order special tailoring for my lab coat?

Do I get a discount if I buy more than one lab coat?

Is the lab coat waterproof?

Can the lab coat be washed industrially?

What if I can’t find my clothing size in the shop?

Can I return the lab coat if I have torn it whilst using it?

What is the difference between a female and a male lab coat?

If my dog bites off a bit of the lab coat, will he be okay?

How can I see what the lab coat looks like when put on?

How will I know if the item I purchased is back-ordered?

Can you tell me more about the lab coat fabric?

Are your lab coats wrinkle-free?

Do you offer tall / short / petite sizes of your lab coats?