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TERMS OF BUSINESS

GENERAL TERMS AND CONDITIONS

The general terms and conditions of the online store lab-label.com are compiled in accordance with the Consumer Protection Act (hereinafter: ZVPot), with the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.

The lab-label.com online store (hereinafter referred to as "online store") is operated by the company Pharsol, družba za proizvodnjo, trgovino in storitve, d.o.o. (hereinafter “the company” or Pharsol d.o.o.). The general terms and conditions deal with operations, user rights and the business relationship between the company and the customer.

Pharsol d.o.o., Vreclova ulica 2, 2311 Hoče, Slovenia, Europe, VAT ID: SI25601580 (the company is a taxable person), registration number: 7196903000, entered at the District Court of Ljubljana on 21 December 2016, the number of entry of the company in the court register is Srg 2016/54503, a business account opened with Banka Intesa Sanpaolo d.d., Pristaniška ulica 14, 6502 Koper, Slovenia, IBAN SI56 1010 0005 5667 713, Swift code: BAKOSI2XXXX (hereinafter: the company)

You must be over 18 years of age to purchase or use products from the pharsol.com online store. By confirming your agreement to the general terms and conditions below, you also confirm that you are over 18 years of age.

The company undertakes not to set any contractual terms that would be unfair to the consumer, in accordance with the provisions of ZVPot. Unfair contract terms are void.

These general terms and conditions are published on the website lab-label.com in the ''Terms and Conditions'' section in the footer of the page, they are also kept in physical form at the company's headquarters. By publishing it on the website, it is considered that the general terms and conditions are known to the buyer, and by concluding the sales contract, the buyer declares that he has read the general terms and conditions and is fully acquainted with them.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

The company undertakes that any change to the general terms and conditions will be published on the website www.lab-label.com with the effective date of the change. The general terms and conditions are binding in that form and with regard to the content that was available to the parties on the day of concluding the contract. In the event of a change in the general terms and conditions, the changes become binding for the customer from the day he becomes acquainted with them.

The customer is considered to be aware of the changes at the time the change is posted on the website www.lab-label.com and upon receipt of the notification of the change. By doing so, the buyer is deemed to agree to the change in the general terms and conditions.

If the buyer declares that he does not agree with the changed terms of business, the company has the right to withdraw from the contract.

In the event that an individual provision in the contract or general terms and conditions would be invalid or unenforceable or if a legal loophole would arise, this does not affect other provisions in the contract or general terms and conditions, with both parties agreeing that instead of the invalid or unenforceable or non-existent provision, a provision nearest to the purpose or objective of the contract shall be used.

AVAILABILITY OF INFORMATION

The company undertakes to always provide the following information to the user:

- company identity (company name and registered office, register number),

- contact information that enables the user a quick and effective communication (e-mail, telephone),

- essential characteristics of the goods,

- availability of products (each product offered on the website is available within a reasonable time)

- terms of delivery of products (method, place and deadline of delivery),

- all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,

- method of payment and delivery,

- temporal validity of the offer,

- the period within which it is possible to withdraw from the contract and conditions for withdrawal; moreover, information about potential costs of returning the product for the buyer,

- explanation of the complaint procedure, including all details of the contact person.

USE OF LANGUAGE

In accordance with the first paragraph of Article 2 of the ZVPot, the company deals with consumers in the Slovenian language. It uses the full name of the company and registered office in written communications. When labelling products, it provides the customer with the necessary information regarding the characteristics, sales conditions, use and purpose of the product. This information is in the language that consumers in the area of the Republic of Slovenia can understand. Instead of verbal language, the company also uses generally understood symbols and images when labelling products.

When the business is intended for foreigners, in addition to Slovene, the company also uses a foreign language, in accordance with the first paragraph of Article 14 of the ZJRS.

The Pharsol d.o.o online store offers a choice of the following languages: English. It is possible to conclude a contract in all the mentioned languages.

TYPES OF USERS

By registering at www.lab-label.com you become a member of the online store. Registered members as well as guests who make a quick purchase and do not need to register before making a purchase have the right to purchase in the online store.

Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and a password. If a user wishes to change his e-mail address or password at any time, he can do so in his user profile.

PRODUCT OFFER

Products offered through the online store are part of the offer of the company Pharsol d.o.o. Product prices are presented as retail prices and include Value Added Tax (VAT) and do not include shipping costs. Occasionally prices fluctuate according to current promotions.

Due to the nature of the online business, the offer of products in the online store changes and is updated, and therefore errors can also occur. In order to eliminate the errors as quickly as possible, the company requests that the customer informs them about any errors via the contact information published on the website.

We try to display the colour images of our products as accurately as possible, but we cannot guarantee that the colour display on your monitor will be the same as the live product.

The online store is supported by Shopify Inc., which provides an online platform to sell our products.

PAYMENT METHODS

The online store allows the following payment methods:

- according to the pro forma invoice (UPN Universal Payment Order) to the company's account,

- with payment or credit card (Mastercard, Visa, American Express)

- via the PayPal system

Cash on delivery via the online store is not possible. 

The company ensures that the customer, in the process of placing an order when concluding a distance contract using electronic means, explicitly confirms that he agrees to the payment by placing an order. The function that triggers the order is marked with the words ''confirm order''. By confirming the order, the consumer assumes the obligation of payment to the company.

 PRICES

Prices include Value Added Tax (VAT).

Prices are valid at the time of the order and do not have a predefined validity.

Prices in the online store lab-label.com are the same for both registered members and guests of the online store.

The purchase contract between the company and the buyer is concluded at the moment when the company confirms the order (the buyer receives an electronic message about the status "Order confirmed"). From this moment on, all prices and other conditions are fixed and apply to both the company and the buyer.

The company will give the buyer the final price, which will include VAT, before concluding the contract or before the offer becomes binding for the buyer.

INVOICE CHANGES

Upon subsequent change of the order from a natural person to a legal entity, the company charges no cost for the invoice change.

PROMO CODE

The promo code can bring various benefits (product discounts, free shipping ...) when purchasing and is limited in time. An active promo code is published by the company in a way that corresponds to the purpose of the company's marketing campaign. The company does not guarantee that there is an active promo code at the time of purchase.

You can find an active code on the first page of the advertisement, in an e-mail or in other media. The code brings various benefits. Any code is always limited in time, but must be redeemed within a limited time, otherwise it is invalid.

How do I use a promo code (coupon)?

A promo code is an alphanumeric string of characters and numbers that the user enters before completing an order by entering in the "promo code" field. After that, the benefit automatically assigned to the coupon is activated in the system and it becomes clear in the product basket that the coupon has been activated.

PURCHASE PROCEDURE

Product selection:

On the website www.lab-label.com the user selects the product and clicks on the "Add to cart" link. The system notifies him that the product has been successfully added to the cart. To continue shopping, the user must click the "x" at the top right and return to the online store. To complete the purchase, the user must right-click on the "Checkout" link and the system will take him to the shopping cart.

Removing the product from the shopping cart:

On the website www.lab-label.com, in the upper right corner, there is a shopping cart icon, in which after clicking on the icon, the user on the right side of the website is shown the products he added to the shopping cart while browsing the online store. The user clicks on "-" for the product he/she wants to remove from the cart, and clicking on the "x" returns the user to the online store.

Shopping cart:

To complete the order, the user must select the payment method in the lower right corner. If the user has a valid discount code, he/she enters it in the appropriate field above the payment option and clicks the "use coupon" button.

In the fields, the user submits the required information (e-mail, name, surname, address, address, place, postal code and telephone number), which we (the company) need to confirm and complete the order and deliver the product. If the user has not yet applied the promo code, he can re-enter it in the upper right corner. The form allows the user's data to be saved for the next order.

The user confirms data by clicking on the "continue" button and arrives at the page to calculate the cost of delivery. The user can use the DHL delivery service for worldwide shipping and DPD delivery service for domestic shipping.

The products that the user added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of shipping, the value of VAT and the total cost of payment are shown in the shopping cart before the order is completed.

By clicking on the "continue" button, the user arrives at the page where he selects the type of payment (payment by proforma invoice, credit card, Paypal) and fills in the data. He also must specify the address for issuing the invoice. The user confirms the order by clicking on the "Confirm order" button

Completion of the order:

The user can view the provided delivery information, the chosen payment method and the contents of the shopping cart. If the order has been successfully completed, the website displays the text ''Thank you! Your order has been successfully completed. ''

PURCHASE NOTIFICATION PROCEDURE

After placing the order, the user receives an e-mail notification that the order has been accepted and then receives the tracking number of the package in the next email.

The online store can call the customer on his contact telephone number to verify the data or to ensure the accuracy of the delivery.

The purchase procedure for legal entities is slightly different, they should choose the option “VAT free purchase as EU company” and fill the form with company details and tax number. Online store will send an invoice to their email address.

ORDER

The purchase contract between the company and the buyer is concluded in the online store www.lab-label.com at the moment the company sends the first email confirming the buyer's order. From that moment on, all prices and other conditions are fixed and apply to both the company and the buyer.

The sales contract (i.e. the first electronic message on the status of the order) is stored in electronic form on the company's server and is available to consumers upon their written request.

CONSUMER'S RIGHT OF WITHDRAWAL FROM THE CONTRACT

In the case of distance contracts, the customer has the right to unambiguously and clearly inform the company by email to info@lab-label.com within 30 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision.

The customer may inspect and test the received goods only to the extent strictly necessary to establish the actual situation and as is usual in stores. Any "testing" that deviates from the above can be considered a use of goods, and the customer in accordance with the eighth paragraph of Article 43d of ZVPot is responsible for reducing the value of goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties and operation of the goods.

Pursuant to the fifth paragraph of Article 43 of the ZVPot, the customer does not have the right to withdraw in case of personalized products, because these are goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs. Refunds for the price of the personalised products which includes embroidery or printing cannot be offered by the company. Personalised product in this case means any custom printed graphic design or embroidery that is not part of our regular offer and it is made on specific request from the customer.

The customer must immediately or no later than 30 days after the notification that he withdraws from the order, return the goods to the company at the address: Pharsol d.o.o., Vreclova ulica 2, 2311 Hoče, Slovenia. When the customer wants to return the goods, it must contact the company on the e-mail info@lab-label.com. The company will arrange a pickup of the package and cover the cost of the returning the goods. 

When returning the goods, the customer also sends the invoice for the goods and personal data and a bank account to which he/she wishes to receive the returned payment. The refund shall be performed by the company immediately or no later than 14 days after receiving the notice of withdrawal from the contract.

The company may withhold the refund of received payments until the goods are returned or until the customer provides proof that the goods have been sent back. 

The buyer must return the product to the company (Pharsol d.o.o.) undamaged and in unaltered quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the customer's fault.

In the event that the goods are returned without the original packaging or the goods are damaged, the company may file a claim against the buyer for a refund of the value of the goods.

Upon withdrawal from the contract, where a promo code or discount code was used, these funds are considered as a discount and are not returned to the buyer. Only the paid amount is returned to the buyer's bank account.

RESPONSIBILITY FOR MATERIAL DEFECTS

The company (Pharsol d.o.o.) is responsible for material defects that the item had when the danger passed to the buyer, regardless of whether he/she was aware of it or not. The company is also liable for those material defects that appear after the danger has passed to the buyer if they are due to a cause that already existed before. A slight material defect is disregarded.

A damage is material if the item does not have the properties necessary for its normal use; if the item does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the company or should have been known to him; if the item does not have properties or qualities that have been explicitly or tacitly agreed or prescribed; if the company has handed over an item that does not match the pattern or model unless the pattern or model has been shown only symbolically.

COMPLAINT FROM THE TITLE OF MATERIAL DAMAGE

In accordance with Article 37a of the ZVPot, the buyer can exercise his/her rights arising from a material damage if he/she notifies the buyer of the damage no later than two months from the day when the damage was discovered. The buyer must describe the damage in more detail in the damage notice and allow the company to inspect the thing.

The buyer notifies the company of the error via e-mail to info@lab-label.com with pictures where the deficiencies are documented / a completed form where he specifies the deficiencies. The company will respond in writing to the buyer's request no later than eight days after receipt.

The company is not responsible for damages that occur after 2 years from the purchase.

The buyer who has correctly notified the company of the damage and the company acknowledges the damage, has the right to request the company to fix the damage on the goods or return part of the amount paid in proportion to the damage or replace the defective goods with new faultless goods or return the amount paid.

WARRANTY

If there are any electronic components included in the product, they are covered by a one-year warranty from the date of purchase.

To enforce the warranty, the customer must contact via email info@lab-label.com, explain the problem and provide proof of purchase (invoice, order confirmation ...) The company will review and process the request and see how it can resolve the issue in the shortest possible time. Defective products will be repaired or replaced without any cost to the customer, including shipping costs. 

SHIPPING COST

Company ships products worldwide. In the section "Delivery costs”  provides information on delivery times and shipping costs. All orders from outside the EU may be subject to import duties and taxes, which must be paid upon arrival of the shipment and are not included in the shipping costs. Customs costs vary from country to country and if the buyer needs detailed information on customs costs, the company will refer him to the local customs office.

SECURITY

Pharsol d.o.o. uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. Credit card authorizations are performed in real-time with immediate verification of data at banks. Card information is not stored on the server.

PERSONAL DATA PROTECTION

The company undertakes to permanently protect all personal data of the user.

The company keeps the IP addresses of all visitors to the online store www.lab-label.com for an indefinite period of time, and for customers also: name and surname, e-mail address, contact telephone, primary address and delivery addresses, country of residence, gender, time and date of purchase and an archive of communication with the buyer.

The company will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. In no case shall the user's data be handed over to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his username and password and adequate software (antivirus) protection of his computer.

LEGAL NOTICE

The online store and all the information on it, product images, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission by the company.

LIMITATION OF LIABILITY

The company does its best to ensure that the information published on the website is up-to-date and correct. However, product features, delivery time, or price may change so quickly that the online store sometimes fails to correct the information on the website. In this case, the company will inform the buyer of the changes and allow him to cancel the order or to change the ordered goods.

EXCLUSION OF LIABILITY

The company reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, the company reserves the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, the company will notify the buyer as soon as possible and inform the buyer of the next steps. The buyer must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website. The buyer must ensure the appropriate security and confidentiality of the data used to log in to the website (e-mail address, password).

COMPLAINTS AND DISPUTES

The company respects the applicable European consumer protection legislation and makes every effort to fulfil its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address info@lab-label.com. The complaint handling procedure is confidential and includes: receiving the complaint, reviewing the complaint, handling the complaint and responding to the consumer in relation to the complaint. The company will confirm as soon as possible or within 8 days at the latest that it has received the complaint and inform the consumer how long it will take to process it and keep him/her informed of the progress of the procedure.

The company respects the applicable European consumer protection legislation and makes every effort to fulfil its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address info@lab-label.com. The complaint procedure is confidential. The online store will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to process it and keep him informed of the progress of the procedure.

The company is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. Therefore, we do our best to resolve any disputes by mutual agreement.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer's domicile has jurisdiction.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the legal norms, we do not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could start in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

This legislation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.